Spray Couture is committed to the quality of its products.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (10) business days upon arrival and receive a full refund for the price of the product. Depending on the size of the return Spray Couture reserves the right to charge a one-time restocking fee. Orders older than 10 days from time of arrival do not qualify for a refund or exchange. We will issue your refund within (12-48) hours of receiving the returned merchandise.
Shipping charges will not be refunded. Spray Couture does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees.
To return your merchandise, please email: email@example.com for the return address and include your NAME and ORDER NUMBER.
You may cancel your order within 24 hours of purchase, MST.
To cancel your order, please email: firstname.lastname@example.org and label the subject line: CANCEL MY ORDER, and include your full NAME and ORDER NUMBER.
Please review our RETURN POLICY for any orders placed after 24 hours.
CHANGE MY ORDER
You may amend your order and address details within (24) hours of purchase. Please contact email@example.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
SHIPPING & DELIVERY STATUS
We offer complimentary standard shipping via USPS within the United States. All products are shipped on our shipping account, allowing you to take advantage of commercial shipping policies and operations.
Standard shipping is UPS Ground. UPS Ground transit time is not guaranteed. The map depicts typical transit times, but these may be affected by volume and weather implications. Our canvas are made to order and hand assembled to ensure our collection exclusivity. Merchandise delivers between (3-4 weeks) from the date of purchase. Tracking details will be emailed to you once your order has shipped.
Due to our production capabilities and our rigorous schedule, we are unable to expedite orders.
Spray Couture offers shipping to Canada, Australia, Europe and the U.K. with standard shipping rates applied.
Duties and Taxes
The customer is required to pay duties and taxes to claim the package, depending on your local customs office. We are unable to determine duties and taxes in advance, and are unable to control these additional charges. We encourage you to contact your local postal service or customs bureau for more specific information.
Why Can't You Ship to My Country?
Due to shipping restrictions, we are not able to ship products to certain countries.
TRACK MY ORDER
As soon as your canvas ships, we will send you a confirmation email that includes expected delivery date. Please allow up to (10) business days to receive your tracking link to check your order status.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here's how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to firstname.lastname@example.org. Please include your ORDER NUMBER, FULL NAME and brief description.
You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
PRODUCT SIZE & DETAILS
Our canvas is expertly stretched around 1.5 in wooden stretch bars that come “ready to hang” and is available in 4 convenient sizes based upon the sizing of the original artwork.
All pieces are made of premium artist-grade 100 cotton canvas.
Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
Every canvas comes with pre-installed hanging hardware.
Hang My Art
Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail (not included).
Spray Couture offers customization to existing collection pieces and offers custom designed pieces. For more information go to our COMMISSIONED ART page.
METHOD OF PAYMENT
We accept all major credit cards, Apple Pay and PayPal.
HELP & CONTACT US
For additional questions, please contact us at email@example.com with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly.
For all press inquiries email firstname.lastname@example.org
MARKETING, ADVERTISING & PARTNERSHIPS
For all marketing inquiries email email@example.com